RTB-50 – Proof of Service – Tenant Notice of Direct Request Proceeding

Jurisdiction: Canada | British Columbia

What is an RTB-50 – Proof of Service – Tenant Notice of Direct Request Proceeding?

RTB-50 is a form you complete to confirm, in writing, that you served the “Tenant Notice of Direct Request Proceeding” and related documents on the tenant. It is a formal declaration that sets out who you served, what you served, when you served it, where the service happened, and how you served it. The Residential Tenancy Branch uses your RTB-50 to decide whether the tenant was properly notified of a direct request proceeding. If service is not proven, your direct request can fail.

You typically use this form when you are the landlord, property manager, strata landlord, agent, lawyer, or process server who delivered the “Tenant Notice of Direct Request Proceeding” to the tenant. The notice informs the tenant that you have applied for a direct request proceeding and tells the tenant what to expect next. The RTB-50 logs the service details in a way an adjudicator can rely on.

You need this form because direct request decisions are made on the record, often without a participatory hearing. Proper service is a core due‑process requirement. The adjudicator will not issue an order unless there is clear proof that the tenant received the notice and supporting documents in a legally acceptable way. RTB-50 is the standard way to provide that proof. It shows that you followed the service rules, and it gives the adjudicator enough detail to verify timelines, methods, and recipients.

Typical usage scenarios include a landlord who files a direct request for an order of possession after a tenant fails to pay rent, and then serves the “Tenant Notice of Direct Request Proceeding,” the application materials, and supporting evidence on the tenant. Another scenario is a property manager who must serve multiple joint tenants living in the same unit. In both cases, the person who did the serving completes an RTB-50 for each tenant and files it promptly so the adjudicator can consider the application.

In short, if you served a tenant with a “Tenant Notice of Direct Request Proceeding” for a residential tenancy matter in British Columbia, you use RTB-50 to certify how and when you did it.

When Would You Use an RTB-50 – Proof of Service – Tenant Notice of Direct Request Proceeding?

You use RTB-50 any time you have served, or arranged to serve, the tenant with the “Tenant Notice of Direct Request Proceeding” in a British Columbia residential tenancy case. This happens after you submit a direct request application and prepare the tenant service package. You then deliver the package to the tenant using a permitted service method. Immediately after service, you complete RTB-50 to cement the details while they are fresh.

For example, you are a landlord who filed a direct request after issuing a 10‑Day Notice to End Tenancy for unpaid rent, and the pay-or-dispute period passed without payment or dispute. You must serve the tenant with the “Tenant Notice of Direct Request Proceeding” and your evidence, then confirm that service. RTB-50 is where you record the service method (such as personal delivery, registered mail, or email with consent), the date and time, and who accepted the documents. If there are two joint tenants, you complete a proof for each tenant served.

Another example is a property manager who could not reach the tenant in person. You chose a different permitted method, such as leaving the package in the mail slot or attaching it to the unit door. You took a photo for your file and recorded the exact time. You then completed RTB-50 to describe the method and location. The adjudicator will use your description to confirm that the method used is valid and that timelines were respected.

If you are a legal assistant or process server acting for a landlord, you also use RTB-50. It is the server—not always the applicant—who must swear or affirm the service details. If you mailed the notice to the tenant’s service address by registered mail, you record the mailing date, tracking number, and the address used. If you served by email, you state that the tenant gave written consent to email service and note the sending date and time. In each case, you attach or retain the supporting material.

In short, you use RTB-50 every time you serve the “Tenant Notice of Direct Request Proceeding,” regardless of who performed the service or which service method you chose.

Legal Characteristics of the RTB-50 – Proof of Service – Tenant Notice of Direct Request Proceeding

RTB-50 is a legal declaration. When you sign it, you assert that its contents are true. The adjudicator relies on your statement to decide if the tenant was properly notified of the proceeding. That is why accuracy and detail matter. A defective or missing proof of service is a common reason for denial or delay of a direct request. If your proof is not credible, the adjudicator can refuse the application or require further steps.

The form is binding because residential tenancy law requires proper service of notices and sets recognized service methods. RTB-50 links your service event to those methods. It captures the date, time, place, recipient, and mode of delivery. This allows the adjudicator to calculate the legally recognized “deemed service” date and confirm the tenant’s response period. It also allows the adjudicator to confirm that each tenant named in the tenancy was notified.

Enforceability rests on several elements. First, the person who served the notice must complete the form. They are the witness to the service event. Second, the form must identify the documents served, not just the notice. In a direct request, you usually serve the “Tenant Notice of Direct Request Proceeding,” the application record, the notice to end tenancy (if relevant), the tenancy agreement, and any evidence you rely on for the request. Third, the form must match the facts. Dates must align with the application timeline. The address must be the rental unit or the tenant’s designated service address. If you served by email, there must be written consent from the tenant to receive documents by email. If you are served by mail, you must use an address suitable for mail delivery.

General legal considerations guide how you complete RTB-50. You must serve each tenant named on the tenancy. Serving one joint tenant does not automatically count for all tenants unless the service method used covers them, which is uncommon. You must use a service method permitted by law. Not every method suits every document. Avoid methods that are not recognized, such as service by text message or verbal notice. Each method has a different “deemed service” timing. That timing affects deadlines and eligibility for a direct request. Do not backdate or estimate. If in doubt, choose a method that creates clear, objective evidence, and keep that evidence with your file.

If you provide false information in RTB-50, you risk dismissal of your application and possible further consequences. Treat the form with the same care you would give sworn evidence.

How to Fill Out an RTB-50 – Proof of Service – Tenant Notice of Direct Request Proceeding

Follow these steps. Work in order. Keep your sentences and records clear and exact.

1) Gather what you need

• Your direct request file number.
• The “Tenant Notice of Direct Request Proceeding.”
• The full service package you delivered to the tenant.
• The tenant’s names as they appear on the tenancy agreement.
• The rental unit address and, if different, the tenant’s service address.
• Your service evidence, such as photos, mailing receipt, tracking number, or email header.
• Any written consent from the tenant to receive email or fax.

2) Identify each person you must serve

• List all tenants named on the tenancy agreement.
• If there are subtenants with rights affected, list them too.
• If the tenant has an authorized agent for service, note that person’s details and written authority.
• Plan to complete a separate RTB-50 for each tenant or authorized agent served.

3) Choose a permitted service method

• Personal delivery to the tenant.
• Leaving the package with an adult at the tenant’s residence.
• Mailing or registered mailing to the tenant’s address for service.
• Leaving it in the mailbox or mail slot at the residence.
• Attach to the door or place in a conspicuous place at the residence.
• Fax to a provided number.
• Email to an email address that the tenant has agreed to in writing.

Pick the method that ensures prompt, verifiable delivery. Some methods have longer deemed service times. Factor that into your timeline.

4) Serve the documents

• Deliver the full package, not just the notice.
• Note the exact date and time of delivery or mailing.
• Record the location and recipient details. For example, “left in the mail slot of Unit 304” or “handed to John Smith at the unit door.”
• Save evidence. Keep receipts, tracking numbers, photos, or email confirmations.

5) Complete the top section: Case and parties

• File number: Enter the RTB case or file number shown on your application confirmation.
• Form type: Indicate that the documents served include the “Tenant Notice of Direct Request Proceeding.”
• Applicant: Enter the landlord or applicant name and contact information, as it appears on the application.
• Respondent(s): Enter each tenant’s full legal name. Use a separate proof for each tenant served.

6) Describe the rental unit

• Provide the full civic address of the rental unit.
• Include the unit number, street address, city, and postal code.
• If you served at a different service address, record that address in the service details.

7) Identify the server

• Print your full name.
• State your role (landlord, property manager, agent, lawyer, process server, or other).
• Provide a contact phone number and email in case the adjudicator needs clarification.

8) List the documents you served

• Itemize the contents. At a minimum, include the “Tenant Notice of Direct Request Proceeding.”
• Add the direct request application record and core evidence (for example, notice to end tenancy, tenancy agreement, rent ledger).
• If you included attachments or exhibits, list them in general terms. Clarity helps the adjudicator confirm the package was complete.

9) Specify the method of service

• Select the method used for this recipient. Use exact wording: personal delivery, left with an adult at the residence, left in the mail slot, attached to the door, mailed, registered mailed, faxed, or emailed with consent.
• If you used email or fax, confirm the tenant provided written consent to that method. Keep the consent with your file and reference it.

10) Enter the date, time, and place

• Record the precise date and local time of delivery or mailing.
• Note the address where you delivered or mailed the package.
• If you left it with an adult at the residence, state the name if known or describe the person (“adult male occupant, name declined”).

11) Add supporting details

• For mail or registered mail, include the postal receipt and tracking number. Record the mailing city.
• For email, state the sending email address, the recipient email address, and the message subject line. Note any delivery confirmation.
• For door delivery or posting, describe the location (for example, “securely taped to the inside of the building’s Unit 304 door”).
• For the mailbox or mail slot, state “placed fully inside the unit’s mail slot.”

12) Use additional pages if needed

• If the form space is limited, attach a page labeled “Schedule A to RTB‑50” for this recipient.
• On the schedule, continue the document list or service description.
• Reference the case number and tenant name on each attached page.

13) Review for completeness and accuracy

• Check the spelling of names and addresses.
• Confirm that the date and time are correct and match your notes.
• Ensure the service method aligns with the evidence you kept.
• Make sure each tenant has their own completed RTB‑50.

14) Sign and date the declaration

• Read the declaration carefully. It states that the information is true.
• Sign in ink or apply your authorized electronic signature if filing electronically.
• Enter the signing date and your printed name.

15) File the RTB‑50 with your case

• Submit the completed form to your case using the same channel you used for your application.
• Do it promptly. The adjudicator may not proceed without it.
• Keep a copy of everything you filed, including attachments and evidence.

Practical examples help you visualize what to write in each field.

Example: Personal delivery at the unit

You attend the unit at 5:45 p.m. on a weekday. The named tenant answers the door. You identify yourself, hand the entire package to the tenant, and note the time. On RTB‑50, you list the documents served. You select “personal delivery.” You enter 5:45 p.m., the full address, and the tenant’s name. You sign and date. You file the form the same day.

Example: Mail slot delivery

You go to the building at noon. No one answers the door. The door has a mail slot. You slide the package entirely through the slot and note that it lands inside. You take a photo of the slot and the envelope. On RTB‑50, you select “left in mail slot.” You enter the date, time, and address. You sign and file the form.

Example: Registered mail

You prepare the package and send it by registered mail to the tenant’s address for service. You keep the postal receipt and tracking number. On RTB‑50, you select “registered mail.” You record the mailing date, the full address, and the tracking number. You sign and file the form. You keep the receipt and a copy of the package list.

Example: Email with consent

The tenant gave written consent to receive documents by email. You send a single email with the notice and evidence as attachments. You request a delivery receipt. On RTB‑50, you select “email with consent.” You record the sending date and time, the recipient email address, and the subject line. You reference the written consent. You sign and file the form. You keep the sent email and consent in your records.

Example: Leaving with an adult at the residence

You attend the unit, and an adult occupant answers. They say the tenant is at work. You confirm this is the tenant’s residence and hand the package to the adult occupant. On RTB‑50, you select “left with an adult at residence.” You record the date, time, address, and the name of the person if given. You sign and file the form.

Common Mistakes to Avoid

• Serving only one joint tenant when there are multiple named tenants.
• Using a method not recognized for service, such as text message or verbal notice.
• Forgetting to include the full package with the notice.
• Omitting the time of service or the location details.
• Recording the wrong address or unit number.
• Failing to keep evidence that supports the method used.
• Missing signatures or dates on RTB‑50.
• Filing one proof for multiple recipients instead of one per recipient.

Tips for tricky situations

• If the tenant is avoiding you, choose a permitted method that does not require face‑to‑face contact, such as mail slot, mailbox, or registered mail.
• If the tenant has moved, serve the address for service provided by the tenant, if you have one. If not, serve at the last known residential address.
• If the building has controlled access, arrange entry with the manager or use a mail method you can prove.
• If the tenant has an agent, serve the agent if they have written authority to accept service. Record that authority exists.
• If you serve late in the day, record the exact time. Timelines can turn on hours, not just dates.

What the adjudicator looks for in your RTB‑50

• Clear identification of each recipient and the rental unit.
• A permitted service method matched to the document type.
• Exact date and time, allowing calculation of deemed service.
• Specifics about location and recipient for credibility.
• Consistency between RTB‑50 and your application materials.
• A signed declaration with no blanks or contradictions.

Final check before filing

• Do you have a separate RTB‑50 for each tenant you served?
• Do the dates and times make sense within the direct request timeline?
• Did you keep your supporting proof in case the adjudicator asks?
• Is your signature on the form, with the current date?
• Have you filed promptly so the decision is not delayed?

If you follow these steps and record details carefully, your RTB‑50 will do its job. It will show that you served the “Tenant Notice of Direct Request Proceeding” properly, and it will support your direct request application without avoidable setbacks.

Legal Terms You Might Encounter

• Direct Request is a faster dispute process that the decision-maker may use. It deals with certain straightforward issues. Your RTB-50 proves you served the tenant with the Notice of Direct Request Proceeding.
• The Notice of Direct Request Proceeding is the document that tells the tenant about the case. It explains the claim and gives response instructions. Your RTB-50 shows when and how you delivered that notice.
• Proof of Service is your sworn statement of delivery. RTB-50 is the specific proof of service form for a Tenant Notice of Direct Request Proceeding. It records the service method, date, time, and recipient details.
• Service is the act of delivering documents in a recognized way. Common methods include in-person, by mail, or by email (with consent). RTB-50 captures the service method you used.
• Deemed Service is the rule that says when service counts as received. It depends on the method used. RTB-50 helps you show the actual delivery, while the rules set the deemed date.
• Applicant is the person who filed the Direct Request application. If you are the applicant, you must ensure the tenant receives the notice. You complete RTB-50 or have your server complete it.
• Respondent is the person who must respond to the application. If there are multiple respondents, you must serve each one. You complete one RTB-50 per respondent.
• Authorized Agent is a person you allow to act for you. An agent may serve documents and complete RTB-50. They must enter their own name and contact details on the form.
• Evidence Package is the bundle of documents that support the application. You often serve this with the Notice of Direct Request Proceeding. RTB-50 should reflect everything you served.
• Declaration is the statement you sign to confirm that the facts of service are true. On RTB-50, you declare the details under oath or solemn affirmation. False declarations can have serious consequences.
• Alternative (Substituted) Service is a special permission to serve in another way. It is used when normal methods do not work. If you use an alternative service, explain it and attach the approval to RTB-50.

FAQs

Do you need to serve every respondent named on the notice?

Yes. Serve each person named as a respondent. Complete a separate RTB-50 for each one. Make sure names match the notice exactly. If a business is named, serve the business properly and record how you did it.

Do you have to use a professional process server?

No. You can serve documents yourself or ask another adult to serve. Many applicants use a third party to avoid disputes later. Whoever serves must complete and sign RTB-50 accurately and attach proof, like receipts or photos.

Do you need consent to serve by email?

Yes, written consent is required for email service. It must come from the respondent or their authorized agent. Attach the consent and the sent email details to RTB-50. Include the full email headers or a clear screenshot showing date and time.

Do you have to attach receipts or supporting proof?

Yes, attach proof that fits your method. For mail, include the postal receipt and any tracking printout. For hand delivery, include a short note of where and how the service happened and any photos if available. For email, include the consent and the sent message record.

Do you need to list the exact time of service?

Yes. Record the date and exact time. Use the local time and include AM/PM. If you served multiple people, record each service separately. Consistent timestamps help avoid disputes about deadlines.

Do you have to serve the RTB-50 on the tenant?

Usually, no. RTB-50 is filed with the decision-maker to prove service. Follow any instructions on your notice. If you are told to share the proof with the other party, do it and note what you sent.

Do you need to count deemed service days before filing RTB-50?

File RTB-50 as soon as you serve. Deemed service matters for the respondent’s response time and for decision timelines. Record the actual service date and method. The rules set the deemed date based on that method.

Do you file a single RTB-50 if you serve multiple documents together?

You can, if the service details are identical for that respondent. List every document served in the form. If the method, address, or time differs for any item, use a separate RTB-50 to avoid confusion.

Checklist: Before, During, and After the RTB-50 – Proof of Service – Tenant Notice of Direct Request Proceeding

Before signing

• Confirm you have the correct file number.
• List every respondent exactly as shown on the notice.

Identify all documents to serve:

• Notice of Direct Request Proceeding.
• Evidence package and attachments.
• Any scheduling or response instruction sheets.
• Choose an allowed service method for each respondent.
• If using email, secure written consent to the email service.
• Verify the service address, including unit number and buzzer.
• For mail, confirm the proper mailing address and proper postage.
• For personal service, plan timing and who will serve.

Prepare supporting proof:

• Mail receipts and tracking printouts.
• Photos of posted notices or location, if used.
• Copies of emails with full timestamps and consent.
• Delivery logs or a brief server memo.
• Set a calendar reminder for the filing deadline.
• Prepare one RTB-50 per respondent.

During signing

• Enter the correct file number at the top.
• Write each respondent’s full legal name, spelled exactly.
• Identify the service method clearly. Check the correct box.
• Record the exact service date and time.
• State the full service address or email used.
• List every document you served by title and date.
• Confirm the server’s name, role, and contact information.
• Attach all supporting proof to the form.
• Read the declaration carefully before signing.
• Sign and date in the correct place. Print your name clearly.
• If the server is different from the applicant, ensure the server signs.

Review for consistency:

• Times match receipts or email headers.
• Address matches the envelope or location photos.
• Name on tracking matches the respondent or the acceptable recipient.
• Make legible copies of the signed RTB-50 and attachments.

After signing

• Submit RTB-50 using the same channel you used for your application.
• Include all attachments in a single, organized package.
• Confirm receipt of your filing and save any confirmation.
• Diarize the deemed service date based on the method used.
• Track the respondent’s response window.
• Keep your copies organized by respondent.
• Do not alter a signed RTB-50. If you must correct it, file an amended version and explain.
• If instructed, deliver a copy of RTB-50 to the respondent and note the date and method.
• Monitor for any follow-up requests for more proof.
• Prepare for the next step in the Direct Request process.

Common Mistakes to Avoid RTB-50 – Proof of Service – Tenant Notice of Direct Request Proceeding

Don’t forget to match names exactly.

• Mistake: Using nicknames or missing middle initials.
• Consequence: The decision-maker may question the service. Your application can be delayed or dismissed.

Don’t serve by email without written consent.

• Mistake: Emailing documents because you have the address, but no consent.
• Consequence: Service may be invalid. You may need to re-serve and restart timelines.

Don’t omit the time of service.

• Mistake: Entering only the date or guessing the time.
• Consequence: Timelines become unclear. The decision-maker may reject your proof.

Don’t skip attachments that show delivery.

• Mistake: Filing RTB-50 without receipts, screenshots, or photos.
• Consequence: Insufficient proof can trigger requests for more evidence or dismissal.

Don’t use one RTB-50 for multiple respondents.

• Mistake: Filling one form for two or more tenants.
• Consequence: Proof is incomplete. You must re-file for each person, causing a delay.

What to Do After Filling Out the Form RTB-50 – Proof of Service – Tenant Notice of Direct Request Proceeding

File your RTB-50 promptly.

• Submit the completed form with all attachments. Use the official submission channel tied to your file.
• Include a clear cover note that lists respondents and documents served.

Confirm receipt and completeness.

• Save submission confirmations. Keep email acknowledgments and upload receipts.
• If you do not receive confirmation, follow up quickly.

Track timelines.

• Calculate the deemed service date based on the method used.
• Note the respondent’s response window and any decision date guidance.
• Set reminders for any further steps.

Respond to information requests.

• If asked for more proof, provide it promptly and clearly labeled.
• If a document was missing, re-serve it and file a fresh RTB-50 for that item.

Correct errors quickly.

• If you discover a mistake, file an amended RTB-50 right away.
• Explain the correction and attach updated proof.

Handle unsuccessful service.

• If mail returns or delivery fails, pick another allowed method.
• Re-serve and file a new RTB-50. Explain what changed.

Keep your records organized.

• Store signed RTB-50 forms, receipts, photos, and email proofs.
• Keep a timeline of events. Note who served, when, where, and how.
• Bring the packet to any hearing, if one is scheduled.

Only serve your proof if directed.

• You usually do not serve RTB-50 to the respondent.
• If instructions require it, do so and keep proof of that service, too.

Prepare for the decision.

• Watch for the outcome after the response window.
• If granted, follow the next steps stated in the decision.
• If the application is dismissed for service issues, fix them and consider reapplying.

Stay consistent across documents.

• Ensure the service details in RTB-50 match your notice and evidence package.
• Align dates, names, and addresses on all materials.